Refund policy

Return & Refund Policy

Last Updated: September 9, 2026

At TOBAME Perfumes, we want you to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, leaking, incorrect, or otherwise eligible under this policy, we are here to help.

Please read the following policy carefully before placing your order.

1. 15-DAY RETURN & REPLACEMENT WINDOW

You may contact us within 15 days of receiving your order if you have received:

A damaged or broken perfume bottle
A leaking product
The wrong perfume/product
A defective product
A missing item from your order
A product that does not match what you ordered

Requests received after 15 days from delivery may not be eligible for return, replacement, or refund.

2. PERFUMES THAT HAVE BEEN OPENED OR USED

For hygiene and product-safety reasons, we do not accept returns or exchanges for perfumes that have been opened, sprayed, used, or have had their original seal removed simply because the customer does not like the fragrance.

Before purchasing, we recommend reviewing the fragrance notes, description, and product information available on our website.

Once the perfume has been opened or used, it is not eligible for return due to a change of preference.

3. DAMAGED OR BROKEN PRODUCTS

If your perfume arrives damaged, broken, or leaking, please contact us within 15 days of delivery.

To help us resolve the issue quickly, you may be required to provide:

Order number
Photographs of the product
Photographs of the outer packaging
Photographs/videos showing the damage or leakage
Any other information reasonably required by our support team

Please retain the original packaging until your issue has been resolved.

After reviewing your request, TOBAME may offer a replacement or refund, depending on the circumstances.

4. WRONG PRODUCT RECEIVED

If you receive a product different from the one you ordered, please contact us within 15 days of delivery.

After verification, TOBAME may arrange a replacement with the correct product or provide another appropriate resolution.

Please do not open or use the incorrect product after discovering the error.

5. DEFECTIVE PRODUCTS

If you believe your product has a manufacturing or product defect, contact us within 15 days of delivery.

Our team may request photographs, videos, the order number, batch/product information, or other details to evaluate the issue.

If the product is confirmed to be defective, TOBAME may provide a replacement or refund, as appropriate.

6. MISSING PRODUCTS

If an item appears to be missing from your order, please contact us within 15 days of delivery.

Our team may verify the order, packaging and shipment details before determining the appropriate resolution.

7. CHANGE OF MIND / FRAGRANCE PREFERENCE

We understand that fragrance is highly personal and can smell different depending on individual skin chemistry and preferences.

However, we do not accept returns or exchanges simply because you do not like the fragrance, the fragrance smells different on your skin, or you have changed your mind after opening or using the product.

We encourage customers to carefully read the fragrance description and notes before purchasing.

8. ORDER CANCELLATION

You may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact:

Email: tobameperfumes@gmail.com
Phone: +91 8743022866

Please provide your order number when contacting us.

9. REFUND PROCESS

If your refund request is approved, we will process the applicable refund after verification of the returned/affected product, where applicable.

Refunds will generally be issued through the original payment method, subject to the payment provider's processing timelines.

The time taken for the amount to appear in your account may vary depending on your bank or payment provider.

10. REPLACEMENT

Where a replacement is approved, TOBAME will arrange the replacement according to product availability and the circumstances of the claim.

If the same product is unavailable, TOBAME may provide an alternative resolution, such as a refund, where appropriate.

11. RETURN SHIPPING

For an approved return or replacement resulting from a damaged, defective, leaking, incorrect, or otherwise eligible product, TOBAME will determine the appropriate shipping arrangement on a case-by-case basis.

Customers should not send products back without first contacting TOBAME and receiving instructions from our customer support team.

12. PRODUCTS THAT ARE NOT ELIGIBLE FOR RETURN

The following generally do not qualify for return or exchange:

Perfumes that have been opened or sprayed
Used perfumes
Products with the original seal removed
Products returned solely because the customer does not like the fragrance
Products returned solely because of a change of mind after opening
Products damaged after delivery due to customer misuse or improper handling
Products returned without prior approval from TOBAME
Requests made after the applicable 15-day period

This does not affect any consumer rights that cannot legally be excluded under applicable law.

13. HOW TO REQUEST A RETURN OR REFUND

To request a return, replacement, or refund, contact us:

TOBAME Perfumes

📧 Email: tobameperfumes@gmail.com
📞 Phone: +91 8743022866
🕐 Customer Support: 10:00 AM – 7:00 PM

Please include:

Order Number:
Reason for Request:
Photographs/Videos: Where applicable

Our customer support team will review your request and provide the next steps.

14. IMPORTANT NOTE ABOUT DELIVERY

Customers are encouraged to inspect their package and product promptly after delivery.

If you notice visible damage, leakage, tampering, or an incorrect product, please contact TOBAME as soon as possible rather than waiting until the end of the 15-day period.

15. POLICY UPDATES

TOBAME may update this Return & Refund Policy from time to time.

Any changes will be published on this page with the revised Last Updated date.

CONTACT TOBAME