Refund policy

Orders Changes & Cancellations

If you need to make a change to your order (shipping address, etc.) or cancel your order, the request must be sent via email to tobameperfumes@gmail.com or by contacting us at +91 8743022866 within 12 HOURS of placing your order.

After 12 hours, all orders are final, including those in which you entered the wrong shipping address. No refunds will be allowed as we have already processed and shipped your order to that address.

RETURN POLICY

At TOBAME, we strive to provide our customers with the best shopping experience possible. We understand that sometimes you may need to return or exchange a product, and we want to make that process as easy as possible for you. Please read our return policy below to understand our guidelines and procedures.

1. Eligibility for Returns and Exchanges

  • We accept returns or exchanges within 7 days from the date of delivery.

  • The item(s) must be in their original condition, unused, unopened, and with all original packaging intact.

  • You’ll also need the receipt or proof of purchase.

2. Non-eligible Items

  • Final sale items, including but not limited to perfumes once opened, used, or tampered with, cannot be returned or exchanged unless they are defective or damaged upon arrival.

  • Made-to-order or customized products are only eligible for replacement or store credit in case of defects.

3. Return Process

  • To initiate a return or exchange, please contact our customer service team within 7 days of receiving your order.

  • You can reach us at tobameperfumes@gmail.com or +91 8743022866.

  • Provide your order number, item(s) you wish to return or exchange, and a brief reason.

  • Our team will guide you through the return process.

  • Please pack the item(s) securely in the original packaging and include a copy of the invoice or packing slip.

  • Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged upon arrival.

4. Refunds and Exchanges

  • Once we receive and inspect the returned item(s), we will process your refund or exchange within 7 days of receipt.

  • Refunds will be issued to the original mode of payment only in cases of defect or damage.

  • For all other approved returns, refunds will be issued as store credit.

  • If you requested an exchange, the replacement item will be shipped at no additional cost, subject to availability.

  • Original shipping charges are non-refundable unless the return is due to a defect or an error from our side.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately.

  • Share clear images/videos of the issue to help us resolve it faster.

  • Based on verification, we will arrange a replacement or refund as applicable.

6. Contact Information

If you have any questions or need assistance regarding our policies, please contact us:

📧 Email: tobameperfumes@gmail.com
📞 Phone: +91 8743022866