EXCLUSIVE OFFER : Use Code "STEAL999" To Get 2 Perfumes At Just 999/- Only
EXCLUSIVE OFFER : Use Code "STEAL999" To Get 2 Perfumes At Just 999/- Only
EXCLUSIVE OFFER : Use Code "STEAL999" To Get 2 Perfumes At Just 999/- Only
EXCLUSIVE OFFER : Use Code "STEAL999" To Get 2 Perfumes At Just 999/- Only
FAQ'S
Frequently Asked Questions
1. What is TOBAME?
TOBAME is a modern fragrance brand creating expressive perfumes designed to complement different moods, personalities, and moments.
2. Where can I buy TOBAME perfumes?
You can purchase authentic TOBAME perfumes directly through our official website.
ORDERS
3. How can I place an order?
Simply choose your preferred fragrance, add it to your cart, and proceed to checkout. Follow the instructions to complete your order.
4. Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation on the contact details provided during checkout.
5. Can I cancel my order?
You can request cancellation before your order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.
SHIPPING & DELIVERY
6. Do you ship across India?
Yes, TOBAME ships across India, subject to delivery serviceability for your PIN code.
7. How long will my order take to arrive?
Orders are generally delivered within 4–7 business days, depending on your location and courier serviceability.
8. How can I track my order?
Once your order has been dispatched, you will receive tracking information that allows you to follow your shipment.
9. Can I check whether TOBAME delivers to my PIN code?
Yes. If a PIN-code serviceability option is available on the product or checkout page, enter your PIN code to check delivery availability.
10. What if my order is delayed?
While we work to ensure timely delivery, occasional delays can occur due to courier operations, weather, public holidays, or circumstances beyond our control. Please contact our support team if you need assistance.
PERFUMES
11. Which TOBAME perfume should I choose?
It depends on your personal preference and the type of fragrance you enjoy. Explore the fragrance notes and descriptions on each product page to find the scent that suits you best.
12. Are TOBAME perfumes suitable for everyday wear?
Yes. Our collection includes fragrances designed for different moods and occasions, including everyday wear.
13. Are TOBAME perfumes for men or women?
Fragrance is personal. While some scents may traditionally lean masculine or feminine, you can wear any TOBAME fragrance you enjoy.
14. How should I apply perfume?
Apply perfume to pulse points such as your wrists, neck, and behind the ears. Avoid rubbing the fragrance after application, as this can affect how the scent develops.
15. How should I store my perfume?
Keep your perfume in a cool, dry place away from direct sunlight, excessive heat, and humidity. Keeping the bottle properly closed when not in use can also help preserve the fragrance.
16. Why does the same perfume smell different on different people?
Fragrance can interact differently with individual skin chemistry, body temperature, and environment. This can affect how a perfume smells and develops on each person.
PAYMENTS
17. What payment methods do you accept?
Available payment methods will be displayed during checkout.
18. Is online payment secure?
Payments are processed through the payment services available at checkout using their applicable security measures.
19. Do you offer Cash on Delivery?
If Cash on Delivery is available for your location and order, the option will be displayed during checkout.
RETURNS & REFUNDS
20. Can I return a perfume if I don't like the fragrance?
We understand that fragrance is personal. However, perfumes that have been opened, sprayed, used, or had their original seal removed are generally not eligible for return simply because you don't like the fragrance.
21. What if my perfume arrives damaged or leaking?
Contact TOBAME customer support within 15 days of delivery with your order number and photographs/videos of the product and packaging. Our team will review the issue and provide the appropriate resolution.
22. What if I receive the wrong perfume?
Please contact us within 15 days of delivery without opening or using the incorrect product. Our team will verify the issue and arrange the appropriate resolution.
23. How long do I have to report an eligible return issue?
Eligible return, replacement, or refund requests must generally be reported within 15 days of delivery.
For complete details, please read our Return & Refund Policy.
CUSTOMER SUPPORT
24. How can I contact TOBAME?
You can contact us through:
Email: tobameperfumes@gmail.com
Phone / WhatsApp: +91 8743022866
Customer Support Hours:
Monday–Saturday, 10:00 AM–7:00 PM
25. I have another question. How can I reach you?
We're happy to help. Contact our customer support team through email or phone, and we'll get back to you during our support hours.